Last updated: 1 August 2026
This Refund Policy explains how refunds, cancellations, and credit purchases are handled for ClientSniper subscriptions and add-ons. It should be read alongside our Subscription Terms and Terms of Service.
Subscriptions are billed in advance on a monthly or annual basis. Because access to leads, credits, and platform features is granted immediately on payment, subscription fees are generally non-refundable once a billing period has started.
If you are a new customer on your first paid plan and have not made substantial use of the platform (for example, exporting or unlocking a significant number of leads), you may request a full refund within 14 days of your first payment.
One-off credit top-ups are non-refundable once credits have been added to your account, except where required by law or where credits were purchased in error and have not yet been used.
You can cancel your subscription at any time from your account settings. Cancelling stops future billing but does not refund the current billing period — you'll retain access until the end of the period you've already paid for.
If you believe you've been charged incorrectly (duplicate charge, wrong plan, failed service), contact us within 30 days and we'll investigate and correct any billing error, including a refund where appropriate.
We ask that you contact us before initiating a chargeback with your bank or card provider, so we can try to resolve the issue directly. Accounts with unresolved chargebacks may be suspended pending investigation.
Email billing@clientsniperofficial.com with your account email and the reason for your request. We aim to respond within 3 business days, and approved refunds are returned to your original payment method within 5–10 business days.
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Email: billing@clientsniperofficial.com
Address: ClientSniper Ltd, United Kingdom